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The role of the tutorials is to provide a platform for a more intensive scientific exchange amongst researchers interested in a particular topic and as a meeting point for the community. Tutorials complement the depth-oriented technical sessions by providing participants with broad overviews of emerging fields. A tutorial can be scheduled for 1.5 or 3 hours.

The Essence of Organisation: How to Design Successful Enterprise Information Systems
Lecturer(s): Jan L.G. Dietz, Delft University of Technology, Netherlands
Estimated Session Time: 3 hours
Knowledge-based Frameworks of Sustainable Modern Human Habitats
Lecturer(s): Calin Ciufudean, Stefan cel Mare University of Suceava, Romania
Estimated Session Time: 1.5 hours

Jan L.G. Dietz
Delft University of Technology

Biography of Jan Dietz
Jan Dietz is emeritus professor in Information Systems Design at Delft University of Technology, as well as part-time professor in Enterprise Engineering at the same university. He holds a Master degree in Electrical Engineering and a Doctoral degree in Computer Science. He has published over 200 scientific and professional articles as well as several books. His current research interests are in Enterprise Architecture, Enterprise Ontology, and Enterprise Governance, the three pillars of Enterprise Engineering. Before his academic career, he has been in business automation for 10 years. He is the spiritual father of DEMO (Design & Engineering Methodology for Organizations), a pioneering methodology in Enterprise Engineering. For developing the emerging discipline of Enterprise Engineering, he has founded the international research network CIAO!. He also acts as editor-in-chief of a book series on Enterprise Engineering, published by Springer. In order to practice Enterprise Engineering, he has founded the Enterprise Engineering Institute. He also acts as director of Sapio, a training and consultancy company in Enterprise Engineering. His e-mail addresses are and

The Essence of Organisation:

How to Design Successful Enterprise Information Systems

Current enterprise information systems, notably ERP-systems, are rarely a big success. The main cause of the many failures in practice is the prevailing wrong understanding of these systems. The prominent current idea is that an enterprise information system (EIS) is a product, like for example a car or a house, that can basically at will be replaced by another one. This way of thinking is, however, fundamentally wrong. The proper metaphor for an EIS is the nervous system of a human body. Like the nervous system is intrinsically and intensely connected to the body it supports, an EIS is (or should be) intrinsically and intensely connected to the organization that it serves. Consequently, like a neurologic surgeon needs appropriate and thorough knowledge of both the nervous system and the human body, an EIS designer not only needs thorough knowledge of information systems. He or she needs also, and particularly, appropriate and thorough knowledge of organizations. Contemporary designers and implementers of ERP-systems lack such knowledge.

In this tutorial you will learn what this proper and deep knowledge of organizations is about. You will adopt and appreciate a revolutionary new way of understanding and revealing the deep patterns of operation in organizations; patterns that are fully ignored in current business process models. It is all based on a well-founded and proven theory about organizations, the PSI-theory (Performance in Social Interaction)1. A more common term for referring to this way of understanding organizations, in which one completely abstracts from realization and implementation, in order to reveal the essence of the organization, is "Enterprise Ontology". Enterprise Ontology is one of the four pillars of the discipline of Enterprise Engineering2. Recently, an easy introduction to Enterprise Ontology, as well as to the pioneer Enterprise Engineering methodology, called DEMO (Design and Engineering Methodology for Organizations), has been published3.

The PSI-theory states that people are the 'gems' of every organization. Equipped with the right authority and acting from the corresponding responsibility, they bring about, in social interaction, the services that they deliver to the environment, and to each other. This social interaction takes place in universal patterns, called transactions. The essential model of an organization is a network of transactions and actors, divided in three sub networks, called aspect organizations: the B-organization (B from business), the I-organization (I from informational), and the D-organization (D from documental). In the B-organization, the business transactions take place, resulting in the delivery of business services to the environment. The I-organization delivers informational services to the B-organization, like remembering, sharing, and deriving information. The D-organization delivers documental services to the I-organization, like archiving and providing documents (which contain the information that the I-organization deals with).

This tutorial focuses on the application of the PSI-theory to the design of enterprise information systems (EISs). The insightful new way of understanding EISs clarifies at once why standard EISs, like ERP systems, are rarely a big success. The knowledge you acquire puts you back in the driver's seat when having discussions with EIS/ERP-systems suppliers.

1 Dietz, J.L.G.: Enterprise Ontology – Theory and Methodology. Springer, Heidelberg (2006)
2 Dietz, J.L.G., Hoogervorst, J.A.P. et. al: The Discipline of Enterprise Engineering. In: Int. J. Organisational Design and Engineering, Vol. 3, No. 1, 2013, pp 86-114
3 Perinforma, A.P.C.: The Essence of Organisation, Sapio 2013 (

This is a 3 hours tutorial according to the next outline:
  • Introduction to the PSI-theory (Enterprise Ontology)
  • The ontological aspect models, illustrated at an example case
  • Designing the EIS for the example case
  • Discussion of the practical consequences of Enterprise Ontology.

Calin Ciufudean
Stefan cel Mare University of Suceava

Biography of Calin Ciufudean
Ciufudean Calin Horatiu is an Associate Professor Ph.D. Eng. "Stefan cel Mare" University of Suceava, Faculty of Electrical Engineering and Computer Science, Department of Computers, Control Systems, and Electronics. - Courses and laboratories: Industrial Control Systems, Reliability and Diagnosis, Discrete Event Systems, Data Acquisition Systems; – Researcher in control systems field, environment and sustainable development; – Researcher in the teams and director of over 34 research projects; – Trainer of student groups for national and international student competitions; – Editor of the Romanian Journal of Ecology; – Author of over 160 scientific papers published in scientific journals and conferences proceedings abroad and in Romania; – Author of 11 books published in Romania and abroad; – Author or co-author of 32 inventions. - Technical Expert of the Romanian Ministry of Justice. - President of the Romanian Society of Electrical & Control Engineering, Suceava Branch. - He is a member of the editorial boards of several international scientific journals and conferences of control systems and electric engineering science. He was designated chairmen and/or key note speaker at 28 international conferences.

Knowledge-based Frameworks of Sustainable Modern Human Habitats

Cities, modern human habitats – whether you love or hate them, before long most of us will be living in them. Since 1978 the number of urban agglomerations with a population of 10 million or more – mega cities by the United Nations' definition – grew from just 3 to 20. By 2020, two more cities, Istanbul and Guanzhou, will cross the 18 million mark. Mega cities account for 80 percent of the world's urban population. The growth of the mega cities is predicted to show over the coming decade, and in 2020, more than half of the world's population will be urban dwellers. By 2030, 4.9 billion, or 60 percent of us, will call the city home. We may say that such mega-cities are the engine for development, but very little of what feeds and builds a mega-city comes from the city itself, and even less of the waste stays here. Just how much land is commandeered to support cities, nations and their inhabitants is measured using the so-called "ecological-footprint analysis". Ecological-footprint analysis looks at the flow of materials and energy going into and out of an area. It then determines how much productive land and water is needed to supply the renewable resources involved (including the energy to process them) and to deal with the generated waste. Another issue of modern cities is the air pollution, and guess what: Now, indoor air quality (IAQ) is reportedly worse than that of external air due to the concentration of organic hazardous volatile organic compounds (VOCs) often emanating from the buildings' construction materials and office furniture, all confined into tight spaces. This is aggravated by inadequate ventilation and the fact that most people spend 90% of their time indoor, leading to the so called Sick Building Syndrome (the occupants experiencing discomfort, irritations or generic illness). One possible solution to all these challanges is the eco-city. The eco-city will recycle as much as possible, including all its wastewater; grow food on its own environmentally sensitive farms; and create al its own energy in non-polluting ways – wind, solar, and the burning of human and animal waste. It will require the use of novel building materials, and also by using new construction technologies.

This is a 1.5 hours tutorial according to the next outline:
  • About sustainable development
  • The dynamic of mega-cities around the world
  • Out door and indoor pollution of modern society: present and future
  • Methods to measure and to diminish pollution
  • New type of sensors, and new type of measuring devices: some patents we already have built in our University
  • What about informational pollution? Conclusion and future work.